Privacy Policy

Privacy Policy

By using the GOOSE service you agree to our Terms of Service, Privacy Policy and Refund Policy.

Privacy at the GOOSE website

GOOSE B.V., located in Rotterdam, The Netherlands, resells the GOOSE service that protects and secure data transmitted over the internet as well as provides users with an unrestricted internet browsing experience. As a reseller of the GOOSE service, GOOSE B.V. owns and administers the goosevpn.com website as well as controls all the information collected at the GOOSE website; advertises the GOOSE service; administers the GOOSE customer management system; accept payments and administers refunds for the GOOSE service purchased at the goosevpn.com website as well as provides pre-sale and post-sale support to all GOOSE B.V. customers.

We are absolutely committed to safeguarding our users’ privacy, particularly when you visit the GOOSE website – goosevpn.com.

Collection of personally identifying information

Personally identifying information is any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or work address, credit card credentials, email address or other contact information. For the purpose of this Privacy Policy we also treat visitors’ Internet Protocol (IP) addresses as personally identifying information.

  • You may access content at the goosevpn.com website without registration and without providing any personally identifiable information;
  • When you contact our online support, the support operator is able to see in real time your originating country and local IP address. This data is not stored. You are not obliged to provide our support operator with your name, email address or any other personal information;
  • When you contact our support by email, we collect and store your email address. This data is stored on secure servers;
  • We don’t collect any personally identifying information when you participate in one of our online surveys;
  • When you sign up for GOOSE free trail or paid service, we collect and store the email address you choose provide us with. This data, together with your GOOSE user account information, is stored in our customer management system on one of our secure servers;
  • We don’t log your IP address at the signup.

Use of personally identifying information

Personally identifying information is any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or work address, credit card credentials, email address or other contact information. For the purpose of this Privacy Policy we also treat visitors’ Internet Protocol (IP) addresses as personally identifying information.

  • The personal information you provide us when using online chat support helps us to deliver answers to your support inquiries directly to your mail box if your chat session was interrupted. We don’t automatically put your email address on our mailing list;
  • The personal information you provide us with when contact our support by email helps us to return answers to your support inquiries directly to your mail box. We don’t automatically put your email address on our mailing list;
  • The email address you provide us with when you sign up for GOOSE free trial or GOOSE paid service is used to send you your user account information. The email address you provide us with together with your GOOSE user account password, is what identifies your GOOSE account;
  • We don’t log your IP address at the signup or when you access your GOOSE account;
  • The email address you provide us with also allows up to keep you posted on our latest service announcements, software updates, latest deals and promotions as well as helps us to improve our service, site content and advertising. If you don’t want to be on our mailing list, you can opt out at the time of sign-up or later by unsubscribing in the footer of an email from us;
  • The email address you provide us with may also be used by us to send you important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to you as a GOOSE user, you may not opt out of receiving these communications.

Collection and use of non-personally identifiable information

Non-personally identifiable information is data in a form that does not permit direct association with any specific individual.

As is true of most websites, we gather information automatically and store it in our website log files for 30 days. This information is non-personally identifiable and includes website visitors’ general geographical location, browser type and language, referring and exit pages, operating system, date stamp and click-stream data. With the help of Google’s Analytics service we automatically aggregate and use this information to better understand and analyse on-site browsing trends and services that are of most interest.

This aggregated data is considered non-personally identifiable information for the purposes of this Privacy Policy. We do not combine visitors’ non-personally identifiable information with personally identifiable information in any way.

On-website cookies and other technologies

The GOOSE website, email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our website people have visited and facilitates and measures the effectiveness of advertisements and web searches. All information collected by cookies and other technologies is aggregated and is treated as non-personally unidentifiable information. GOOSE also uses cookies and other technologies to remember information when you use our website. Our goal in these cases is to make your experience with GOOSE more convenient.

If you want to disable cookies, go to your browser’s security preferences and disable cookies. On a mobile device, go to the Cookies section in settings or preferences. For specific browsers, check with your provider to find out how to disable cookies.

Please note that certain features of the GOOSE website may not be available when cookies are disabled.

In some of our email messages, we use a “click-through URL” linked to content on the GOOSE website. When customers click on one of these URLs, they may pass through a separate GOOSE web server before arriving at the destination page on our website. We gather this click-through data to help us determine the interest in particular topics and measure the effectiveness of our customer communications. If you prefer click-through data not to be collected in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Control of information collected at the GOOSE website

All information collected at the GOOSE website is controlled by Goose B.V. in Rotterdam, the Netherlands.

Spyware and malware protection

GOOSE does not and will not distribute any kind of spyware, adware or malware with or as part of any of its services and products.

All GOOSE services products are regularly independently tested by third parties and are guaranteed free from any kind of such spyware, adware of malware.

Disclosure to third parties

GOOSE does not forward, sell, rent, loan, trade or lease any user information – personally identifiable or non-personally identifiable – collected at our website or forwarded to us by our independent contractors, service providers or consultants, including email lists, to any third party.

Protection of information collected at the GOOSE website

GOOSE takes administrative, technical and physical precautions to safeguard website’s visitors’ personally identifiable and non-personally identifiable information against loss, theft unauthorized access, misuse, disclosure, alteration and destruction.

GOOSE online checkout pages, my account pages and the support portal use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To benefit from SSL encryption of your personal information transmitted over the internet on these pages, you must use an SSL-enabled browser.

When you use GOOSE online chat support, the personal information you share is visible to the support agent and can be read/and or used by them. You are responsible for your personal information – for example your name and email address – you choose to submit in this instance.

Correction or deletion of information collected at the GOOSE website

For personal information collected at the GOOSE website, we make good faith efforts to accommodate requests that we correct your data if it is inaccurate or delete your data if GOOSE is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical or for which access is not otherwise required by local law. Information correction or deletion requests can be made through our contact form.

Privacy at the GOOSE secure VPN server network

Using the GOOSE service comprises transmitting any data over the internet through the servers and IP addresses of the GOOSE server network by means of the GOOSE VPN software application. The GOOSE server network is owned, administered and controlled by GOOSE B.V. in Rotterdam, The Netherlands. The GOOSE VPN software solution is developed, maintained and controlled by GOOSE B.V. in Rotterdam, The Netherlands.

Personally identifiable information

When you are using GOOSE service, GOOSE gathers information about actual bandwidth usage per user account. GOOSE does not track, collect or store any information at the servers of the GOOSE server network:

  • GOOSE does not cache, collect or store user’s originating Internet Protocol (IP) address;
  • GOOSE does not cache, collect or store information about which servers or the IP addresses on the GOOSE server network as a user has connected to a particular time or in general;
  • GOOSE does not cache, collect or store logs of users’ internet activities (for example sites visited, DNS look-ups, emails sent or received, usernames or passwords entered etc.);
  • GOOSE does not censor or monitor users’ internet activities;
  • GOOSE does not censor, monitor or backup users’ emails.

Collection and use of non-personally identifiable information

Goose does not cache, log, collect, store, aggregate and use any information whatsoever about user’s internet activities through the servers on the GOOSE network.

Cookies, other technologies and spyware protection at the GOOSE server network

GOOSE does not use cookies or other technologies on any of the GOOSE servers. All GOOSE server network exit servers contain no information on the servers, network or users whatsoever. Servers’ operating systems are disabled except for t hose enabled modules necessary for transfer of traffic. All GOOSE servers are secured with Linux hardening, firewalls, anti-spam software, anti-virus and anti-DDOS attack software to prevent third parties from maliciously attacking the GOOSE server network. We maintain our servers and network to provide the best possible privacy.

Control of information collected at the GOOSE server network

Any information gathered by the GOOSE server network is controlled by GOOSE B.V. in Rotterdam, The Netherlands.

Disclosure to third parties

GOOSE is granted secure access to the bandwidth usage per user account information in the GOOSE Network Management System. GOOSE does not sell, rent, loan, trade or lease any information to any third party.

Protection of information collected at the GOOSE server network

GOOSE uses its best efforts to protect users’ bandwidth usage information and all related data against loss, theft or unauthorized access, misuse, disclosure, alteration and destruction. This includes, bot is not limited to, utilization about users’ bandwidth usage between the GOOSE server network and the GOOSE Network Management System.

Correction or deletion of information collected at the GOOSE server network

For any bandwidth usage information collected at the GOOSE server network, GOOSE makes good faith efforts to accommodate requests that they correct your bandwidth usage data if it’s not required for legitimate business purposes. GOOSE may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical. Information correction or deletion requests can be made through our contact form.

GOOSE commitment to your privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to all GOOSE employees and strictly enforce privacy safeguards within the company.

Privacy questions?

If you have any questions or concerns about GOOSE privacy policy, please contact us through our contact form.

GOOSE may update this privacy policy from time to time. When we change the policy in a significant way, a notice will be posted on our website along with the updates privacy policy.